Cancellation policy
Subscription Policy
This policy explains how Sanora subscriptions work, what you are charged and when, and how to change or cancel. It forms part of our Terms of Service.
Sanora is operated by ADLEM LLC, a Wyoming limited liability company.
How a subscription works
If you select the subscribe option at checkout, you are starting a recurring order. We will send you the same product at the delivery frequency shown on the product page, and charge the payment method you used, until you cancel.
The discount shown at checkout applies to your subscription orders for as long as the subscription remains active.
Delivery frequency
Your delivery frequency is displayed before you pay and repeated in your order confirmation. It is chosen so that a new order arrives roughly as you finish the previous one.
If it turns out you are receiving product faster or slower than you use it, do not cancel and reorder. Change the frequency instead, or skip a delivery. Both take a few seconds and neither affects your discount.
Billing
Your first payment is taken when you place the order. Each subsequent payment is taken on the renewal date, at the start of each new cycle.
We send a reminder email before each renewal so that nothing is charged without warning. Please make sure our emails are not going to your spam folder.
The amount charged is the subscription price in force at the time of that renewal, plus any applicable shipping and taxes.
Price changes
We may change subscription prices. If we do, we will tell you by email at least 7 days before the change takes effect, so you can cancel first if you do not want to continue. The new price never applies to a renewal already processed.
Skipping, changing and cancelling
You are in control of your subscription and can manage it at any time. You can:
- Skip your next delivery
- Bring a delivery forward or push it back
- Change the delivery frequency
- Change your delivery address or payment method
- Pause the subscription
- Cancel it outright
Use the account link in any subscription email, or email support@trysanora.com and we will action it for you. There is no cancellation fee, no minimum number of orders and no need to give a reason.
Cancellation deadline
Changes and cancellations must be made at least 24 hours before your next renewal date to apply to that renewal. Once a renewal has been processed the order enters fulfilment and we cannot stop it, but you are still covered by the refund terms below.
Refunds on subscription orders
Your first order is covered by our 90-day money-back guarantee.
For renewal orders, you may request a refund within 30 days of the delivery date of that renewal. Contact us at support@trysanora.com with your order number. In most cases we do not ask you to send the product back.
Full details, including damaged or missing orders and your statutory cancellation rights, are in our Refund Policy.
Failed payments
If a payment fails, for example because a card has expired or been replaced, we will retry it over the following days and email you so that you can update your details.
If the payment still cannot be taken, the subscription is paused rather than cancelled, so you do not lose your price. You can reactivate it at any time.
Card networks may automatically update stored card details when your bank issues a replacement card, so that your subscription continues without interruption. If you do not want that, cancel the subscription rather than letting the card lapse.
Stock and discontinued products
If a product on subscription becomes unavailable, we will contact you and either delay the order or cancel that renewal. You will not be charged for something we cannot ship.
Ending a subscription from our side
We may cancel a subscription where payment repeatedly fails, where we suspect fraud or abuse of a promotional offer, or where we stop selling the product. We will always tell you and refund anything charged but not shipped.
Changes to this policy
We may update this policy. Where a change affects an active subscription, we will give you at least 7 days' notice by email before it takes effect.
Contact
ADLEM LLC, trading as Sanora
5830 E 2nd St, Ste 7000 #36957
Casper, WY 82609
United States
Email: support@trysanora.com