Refund policy
Sanora Refund Policy
Last updated: August 2026
About Sanora
Sanora is a brand operated by ADLEM LLC, a limited liability company registered in the State of Wyoming, United States. Through trysanora.com we serve customers in the United Kingdom, Canada, New Zealand and Australia. This policy sets out exactly what happens when you want your money back.
Our 90-Day Money-Back Guarantee
We stand behind what we make. If Sanora has not done what you hoped, contact us within 90 days of delivery, return the product, and we will refund the full price you paid for it.
An opened bottle does not void the guarantee. You cannot judge a supplement without taking it, so a half-used bottle is fine. What matters is that the product comes back to us.
Return postage is paid by you. Original shipping charges are not refunded. This applies to the guarantee only; if your order arrived damaged, incorrect, or never arrived at all, we cover everything, as set out further down.
How the guarantee works
- Step 1. Contact us first. Email support@trysanora.com within 90 days of delivery, from the address you ordered with. Quote your order number and tell us how you got on with the product. That last part is not a hurdle, it is how we improve it.
- Step 2. We send you the return address. Do not post anything before this. Parcels that arrive without a prior agreement cannot be matched to an order and cannot be refunded.
- Step 3. Send it back within 14 days. Use a tracked service and keep your proof of postage. Until the parcel reaches us it remains your responsibility, and an untracked parcel that goes missing cannot be refunded.
- Step 4. We refund you. Once the return arrives and has been processed, we refund the full product price to your original payment method. Your bank then typically takes 5 to 10 business days to post the funds.
We reply to every request within 1 business day. There is no phone maze and no retention script.
What happens to returned product
Sanora is a food supplement. Once a bottle has left our controlled supply chain we can no longer verify how it was stored or handled, even when the seal looks untouched.
Every returned bottle is therefore destroyed on receipt. Nothing is restocked, resold or redistributed. We ask for the return so that we can verify the claim, never to put the product back on a shelf. That rule protects every customer, and it is standard practice among reputable supplement companies for safety, quality and regulatory reasons.
What is not covered by the guarantee
- Requests made after the 90-day window has closed.
- Returns posted without contacting us first, or arriving more than 14 days after we approved the return.
- Subscription renewals delivered more than 30 days ago. See the section below.
- Shipping, handling and return postage costs.
- Products bought anywhere other than trysanora.com.
Your statutory rights
Nothing in this policy affects your legal rights.
If you are a consumer in the United Kingdom, you have a separate right to cancel a distance purchase within 14 days of receiving it, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Tell us within those 14 days and we will refund the price of the product together with the standard outbound delivery charge you paid. You send the goods back within 14 days and the cost of return postage is yours, unless the goods are faulty or misdescribed, in which case we cover it.
Within your first 14 days that statutory route is usually the better of the two for you, because it also gives back the delivery charge you paid on the way out. After day 14 it is our 90-day guarantee that still applies.
Consumers in Australia have rights under the Australian Consumer Law, in New Zealand under the Consumer Guarantees Act 1993, and in Canada under applicable provincial consumer protection legislation. Those rights sit alongside this guarantee and cannot be excluded.
Subscription orders
Your first order is covered by the full 90-day guarantee. For subscription renewals, the window is 30 days from the delivery date of that renewal, on the same terms.
You can skip, pause, reschedule or cancel at any time from the link in any subscription email, or by emailing us. If you contact us before your renewal date, we cancel it there and then, which is always simpler than returning a parcel afterwards. Full terms are in our Subscription Policy.
Damaged, incorrect or missing orders
The guarantee above is about whether the product worked for you. If your order arrived damaged, arrived wrong, or never arrived at all, that is a different problem entirely.
In those cases you pay nothing and you send nothing back. We replace the order or refund it in full, shipping included.
- Damaged or incorrect. Contact us within 14 days of delivery with photographs of the product and the outer packaging.
- Marked delivered but not received. Check with anyone else at the address and with immediate neighbours first, as carriers do leave parcels next door. If it has not appeared after 3 business days, tell us within 14 days of the marked delivery date and we will open a carrier investigation.
- Lost in transit. If tracking has not moved for more than 10 business days, contact us. Claims must be raised within 30 days of the estimated delivery date.
Refused, unclaimed or undeliverable parcels
You are responsible for entering a complete and correct delivery address, and for responding to carrier notifications about delivery attempts or collection points.
If a parcel comes back to us because it was refused, unclaimed, or sent to an address that was wrong or incomplete, we refund the product price less the original outbound shipping cost. A reshipment requires a new shipping charge.
Refusing a parcel in order to avoid import duties or taxes counts as a refused delivery under this section. Our Shipping Policy explains what to expect for your country before you order.
Chargebacks
Talk to us first. We answer every message within a business day, so there is almost always a faster fix than a dispute with your bank, which can take weeks.
Where a chargeback is raised on an order we have already refunded, or on an order that was delivered and never reported as a problem, we will submit the delivery evidence and transaction records to your bank.
Products bought elsewhere
Sanora is sold only through trysanora.com. We do not authorise resale on marketplaces or by third-party sellers, and we cannot verify the authenticity, storage or handling of anything bought there. This guarantee does not cover it.
Your agreement
By ordering from trysanora.com you confirm that you have read, understood and accepted this Refund Policy, including its deadlines, its return requirement and the fact that return postage is at your cost. This policy does not affect your statutory rights.
Questions
If you are unsure whether you qualify, ask us rather than guessing. Email support@trysanora.com and we will tell you straight.
ADLEM LLC, trading as Sanora
5830 E 2nd St, Ste 7000 #36957
Casper, WY 82609, United States
Monday to Friday, replies within 1 business day
We may update this policy. The version that applies to your order is the one published at the time you placed it.