Shipping policy
Sanora Shipping Policy
Last updated: August 2026
About Sanora
Sanora is a brand operated by ADLEM LLC, a limited liability company registered in the State of Wyoming, United States. Through trysanora.com we serve customers who care about quality and about knowing exactly where their order is. Transparency and a delivery experience with no unpleasant surprises are the point of this page.
Where we ship
We currently ship to the United Kingdom, Canada, New Zealand and Australia. If your country appears at checkout, we deliver there.
Delivery times and any import charges vary by destination. The customs section below tells you what to expect for yours.
Order processing
- Processing time: 1 to 2 business days.
- Business days: Monday to Friday.
- Weekends and public holidays: orders are processed on the next business day.
During sale periods and around major holidays, dispatch can take a little longer. If that applies to your order we will say so on the site before you buy.
Delivery times
Once your order has been processed, expect it within 5 to 10 business days, depending on where you are.
These are estimates, not guarantees. Delays caused by carriers, customs processing or weather are outside our control.
Shipping costs
Shipping is calculated at checkout from your delivery country and the size of your order. The amount shown before you pay is the amount you pay, and it cannot change afterwards.
Any free shipping offer is stated on the product page and applied automatically.
Tracking
You receive an order confirmation immediately, then a second email with a tracking number as soon as your parcel is dispatched, so you can follow it in real time.
Tracking can take up to 48 hours to show its first scan after the label is created. If you have not received the dispatch email, check your spam and promotions folders before contacting us.
Customs, duties and import taxes
Read this section before you order. It is where international purchases most often go wrong, and we would rather you knew in advance.
Sanora ships from outside your country, so your order is an import.
- United Kingdom. For consignments of £135 or less, UK VAT is charged at checkout and paid to HMRC by us, so there is nothing to pay on delivery. Above £135, import VAT and any duty are collected at the border and payable by you before release.
- Australia. For consignments of A$1,000 or less, GST is charged at checkout and remitted by us. Above that, GST and any duty are assessed at the border and payable by you.
- New Zealand. For consignments of NZ$1,000 or less, GST is charged at checkout and remitted by us. Above that, GST and any duty are assessed at the border and payable by you.
- Canada. Duties, GST, HST or provincial sales tax may be assessed by the Canada Border Services Agency on arrival, and the carrier may add a clearance or brokerage fee. These are set by the authorities and the carrier, not by us.
Where charges are payable on delivery we cannot tell you the amount in advance and we cannot reimburse them. Refusing a parcel to avoid them is treated as a refused delivery under the section below.
Problems with your order
Damaged on arrival. Contact us within 14 days of delivery at support@trysanora.com, with photographs of the product and the outer packaging if you can. We replace it or refund it. You never have to send a damaged item back.
Marked delivered but not received. Carriers sometimes scan a parcel as delivered early, or leave it with a neighbour or in a safe place. Check around the property and with immediate neighbours first. If it has not appeared after 3 business days, tell us within 14 days of the marked delivery date and we will open a carrier investigation.
Lost in transit. If tracking has not moved for more than 10 business days, tell us. Claims must be raised within 30 days of the estimated delivery date. Once the carrier confirms the loss we send a replacement or refund you.
Incorrect delivery address
Entering a complete and correct address at checkout, including any apartment, unit or building number, is the customer's responsibility. Once an order is confirmed the address cannot be changed.
If you spot a mistake, email us immediately. If the order has not yet been dispatched we will try to stop it so you can reorder, but we cannot promise to catch it in time.
Where an order cannot be delivered or comes back to us because of an address error, we refund the product price less the original outbound shipping cost, once the returned parcel has reached us and been processed. Reshipping to a corrected address requires a new shipping charge.
Unclaimed parcels and failed delivery attempts
Throughout delivery we send you a dispatch confirmation with tracking, and the carrier notifies you about delivery attempts and collection points. Reading and acting on those messages is your responsibility.
If a parcel returns to us because it was refused, or because it was not collected from a pickup point within the carrier's deadline, the original shipping cost is not refundable. To have the order sent again you pay the shipping charge in full a second time. If you would rather have a refund, the original shipping cost is deducted from it, along with any additional charges the carrier billed us for the return.
None of this affects your statutory rights, including the right of consumers in the United Kingdom to cancel a distance purchase within 14 days of delivery.
Get in touch
Questions about your shipment or about this policy? We answer every message within 1 business day.
Email: support@trysanora.com
ADLEM LLC, trading as Sanora
5830 E 2nd St, Ste 7000 #36957
Casper, WY 82609, United States
Hours: Monday to Friday
This Shipping Policy may be updated from time to time. The version that applies to your order is the one published when you placed it.